Refund policy
Refund Policy
Overview
At ElectroEmporio, we strive to ensure your complete satisfaction with every purchase. If you're not entirely satisfied with your order, you may be eligible for a refund or exchange under the following conditions.
Eligibility for Refunds
- Items must be returned within 30 days of delivery
- Products must be in original condition with all tags and packaging intact
- Proof of purchase (order number or receipt) is required
- Certain items may be excluded (see Non-Refundable Items below)
Non-Refundable Items
The following products are not eligible for refunds unless defective:
- Opened software or digital downloads
- Personalized or custom-made products
- Products marked as "Final Sale"
- Used or damaged items
Return Process
- Contact our customer service team to initiate your return
- You will receive return instructions and a Return Authorization Number
- Package your item securely with all original packaging and accessories
- Ship the item back to us using a trackable shipping method
We recommend keeping your shipping receipt until your refund is processed.
Refund Timeline
- Processing time: 3-5 business days after we receive your return
- Credit card refunds: 5-10 business days to appear on your statement
- Original shipping fees are non-refundable unless the return is due to our error
Defective or Incorrect Items
If you received a defective product or incorrect item, please contact us immediately. We will cover return shipping costs and expedite your replacement or refund.
Need Help?
For any questions about our refund policy or to initiate a return, please contact our customer service team through the contact form on our website.
Note: This policy may be updated periodically. Last updated: [Month, Day, Year]
